When you talk to someone face to face, it’s easy to understand what they’re saying. After all, we do not just talk with our mouths; we actually communicate using our body too. When you are face to face, you can read hand gestures, body language, tone of voice, and facial expressions. All of this makes it easier to understand what the person is saying.
Online, it’s a completely different match. When you communicate with someone via e-mail, forums or even the Internet, it’s not always easy. After all, you can not read any of the phrases mentioned above.
However, by following a few simple rules, you can make communicating on the Internet a lot easier.
Write clearly. It is often difficult to write what is actually quite easy to say. But writing endlessly can be confusing for the reader. Think about what you mean and write in short, clear sentences. Punctuated sentences can be read in different ways and can confuse the reader. Again, limit yourself to short, clear sentences.
It also helps to close your message with a bit of humor or other “finesse”. This will help prevent your message from appearing dry. It is very easy for people to confuse direct and direct with the liveliness of reading.
Learn the netiquette. Online, there are different rules of politeness. Did you know that writing in all capitals means that you scream? This is an easy mistake to commit for a novice and you will want to avoid.
In addition, using too many exclamation points can make your message look irrational or a little exaggerated. On the other hand, too direct sentences without the use of humor can appear severe or without emotion. Try to find a balance between using expressive punctuation, such as exclamation marks, and not using them.
You can also use online emoticons to express your feeling – a happy face at the end of a direct message can make all the difference to the overall impression of the reader.
However, if you write more professionally or want your message to be taken seriously, too many emoticons, such as happy faces, can make you look unprofessional or not be taken seriously. Again, it’s about finding the right balance.
Explain yourself. In particular, when dealing with colleagues and subcontractors, it is important for them to know from the outset that when you write a business message, you can do it very directly. Ask them not to take this for anything other than what is written on the message.
This strategy is particularly effective for virtual assistants such as writers or virtual advisors. You may not have the time to include a chatty message with each email. Explain that your direct messages do not mean that you are upset or anything – you are only talking about the work to be done.
I hope these three rules will help you avoid many traps of online communication?. It’s also worth keeping in mind that sometimes you can read a message differently from what the writer intended. It is always best to approach these situations carefully by simply asking the author to explain their meaning. The worst thing to do would be to ignite and realize that you misunderstood their message – oops.